Support
Account & Membership Support
If you are experiencing an issue with your Prompt Powerhouse account or your Library membership, this is the correct place to seek help.
Account-related issues we can help with:
Difficulty signing in or creating an account. Password reset requests. Account access problems after sign-up. Issues with account information or email address changes.
Membership-related issues we can help with:
Questions about your current membership status. Problems accessing books inside the Library. Membership renewal or cancellation inquiries. Questions about what your membership includes. Issues related to the 30-day free trial or monthly billing.
How to contact us
When reaching out about an account or membership issue, please include the email address associated with your account and a clear description of the problem. This allows us to locate your account and respond accurately.
Customer Care
If your issue is not related to your account or membership — for example, if you have a general question about the institution or the books — please visit our Help & General Inquiries page instead.
If you wish to report a complaint, please use our Report an Issue page.